Case Management Administrators

If you're looking for a fresh start for the new year within a professional environment, then this could be for you!

Published On: September 3, 2020

We are a well-known debt advice organisation (Solutions Scotland) based in Glasgow who are looking to recruit experienced Administrators.

Responsibilities

The case management role: Working to support a busy team of debt advisors. The duties will include; calling potential customers, dealing with customer queries, system data entry

The successful candidate will be responsible for the case management administrative tasks.

General Office Duties Including

  • Answering phone calls from clients and business partners
  • General administration duties dealing with invoices, filing and photo copying
  • Maintaining business supplies etc
  • Input data into bespoke systems
  • Administer HR records
  • Meet and welcome visitors
  • Make and receive telephone calls
  • Confident telephone manner is a MUST, knowledge of Microsoft and Word, multitasking, proactive and outgoing personality type. Punctual and professional.

Must have previous experience in

  • Call handling
  • Excellent customer service skills
  • Strong IT Skills – especially the use of MS Office
  • Excellent admin skills

Solutions Scotland is a trading style of Milton & Stirling Ltd, Company Number SC587851 – Solutions Scotland, 78a Stanley Street, Glasgow, G41 1JH. DPA number ZA431921

Milton & Stirling Ltd are an Appointed Representative of MichaelAlan Ltd who are authorised & regulated by the Financial Conduct Authority, FRN 690939.

As part of our free service, we’ll review your financial situation, explain the available options and recommend a debt solution which is suitable for you. The risks of all suitable solutions will be explained clearly and if you decide to go ahead with a debt solution we will refer you to one of our trusted providers who specialise in the management of that debt solution. We’ll be paid for introducing you or for the preparatory work we do, depending on your debt solution fees may be payable if ongoing services are provided. Read about fees and key information in our terms & conditions. To find out more about managing your money and getting free debt advice, visit Money Advice Service , an independent service set up to help people manage their money.